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2MOON.AI FAQ

  • How much money do I need to have in my account?
    If you trade options, we recommend having at least $30,000 in your account due to the Pattern Day Trading (PDT) rule, as most of our trades are opened and closed within the same day. We group accounts into the following size pools: Less than $30,000 $30,000 – $50,000 $50,000 – $100,000 $100,000 – $200,000 Over $200,000
  • Which brokerage account can I connect?
    We currently work exclusively with TradeStation brokerage. If you don't have a TradeStation account, we recommend opening one (it takes just 1–2 days) using this link.
  • What types of options trades will be traded in my account?
    The following types of options trades will be executed in your account: Credit spreads: Put credit spreads, Call credit spreads Debit spreads: Put debit spreads, Call debit spreads Long positions: Long Calls, Long Puts
  • What types of securities will I auto trade?
    Currently, only options are available for automated trading. Futures will be available for automated trading starting May 10th, 2025.
  • How do I become a 2MOON Automated Trading user (beta version)?
    Important: You must have a TradeStation account to get started. How to become a 2MOON.AI customer: You’ll receive an invitation link (Contact us to receive a link) Download the 2MOON.AI App (via TestFlight). Log in to your TradeStation account through the 2MOON.AI App. Choose your account size. If you want trades to be executed in your Live account, activate Live Mode in the 2MOON.AI App.
  • What will I get with the 2MOON Automated Trading subscription?
    You will get Unlimited Options trading signals, automatically executed in your brokerage account Access to the 2MOON Dashboard with the Trading Statistics & the Open posiitons list Access to the Advanced Indicator & Strategy by 2MOON.AI in TradingView -50% off the 2MOON Backtester (option backtesting solution)
  • How are trades placed?
    You place trades through your brokerage account. After receiving an alert from the 2MOON service, you can log into your broker's platform and follow the steps to place a trade. Typically, this involves selecting the ticker symbol, choosing the type of option (call or put), specifying the strike price and expiration date, selecting the quantity of contracts, and then submitting the order to buy or sell those contracts. Depending on your strategy and risk preferences, you can choose between different order types, such as market orders, limit orders, or stop orders. Our recommended entry and exit pricing will be listed in each alert to help guide entry and exit. Most traders place limit orders for most situations. Most brokers provide both web-based and mobile platforms for placing trades. Your broker must approve you for options trading, and different levels of approval are needed to buy and sell contracts. Please contact your broker for more information. 2MOON recommends IBKR as our preferred broker, but you can use any brokerage that offers options trading.
  • When will I start receiving alerts after I sign up?
    You will be added to our Discord distribution service shortly after you sign up and complete the setup process. This usually happens within a few minutes of completing your registration and payment. You may have to sign out of Discord and sign back in to start receiving alerts. We use advanced logic to serve you in the first trades and ensure the highest probability of success. Your first alert can take some time, as trade opportunities are market-dependent.
  • What is included in the 2MOON Discord trading alert service?
    Automated real-time alerts for the equity options market Alerts are for options only. Once subscribed, you'll receive open/close signals, and critical exit alerts. Additionally, you'll gain access to our community of traders, educational content, and personalised support to help you make informed decisions. Alerts in Discord 2MOON dashboard to view close trade performance. 2MOON Indicator in TradingView is also included included in the 2MOON Alerts subscription
  • How do I make sure my Discord is set up correctly?
    1. Join the Server: Ensure you have joined the official 2MOON Discord server or have access to your affiliates' Discord server. You can reference the invite email provided in your welcome email or view this information under your 2MOON profile. 2. Enable Notifications: Go to the server settings and ensure notifications are enabled. Right-clicking the server icon and selecting "Notification Settings" will allow you to choose either "All Messages" or "Only @mentions," depending on your preference. 3. Check Channel Permissions: Check your server role to ensure you have access to the relevant alert channels. You should be assigned to the appropriate channels based on your subscription level. 4. Test Alerts: Ensure you receive alerts by monitoring the chosen channels and ensuring notifications are coming through on your device(s). These steps will ensure your Discord is properly set up to receive real-time alerts without interruption. Still have an issue? Contact us at support by clicking here or schedule a call with us.
  • How do I sign up for 2MOON Alerts
    Watch the video or follow these steps: Visit our website 2moon.ai , click Sign Up Once you've completed the registration, you'll receive a welcome email with the link to activate your account Once you activated your account, sign in the 2MOON Dashboard subscribe to the 2MOON Alerts Elite plan After subscribing to the Alerts, tell us your Discord username in your Profile settings https://app.2moon.ai/dashboard/profile . We advise not to type, but copy and paste your Discord username You will receive an email with the invitation to Our Discord server, click that link If you don't see the Elite channel, most likely your Discord username in 2MOON Dashboard was misspelled. Reach out to us in the Contact Us channel, and we will fix it in no time If signing up through one of our affiliate partners, your channel will be added to their room automatically; you will still receive a confirmation email showing which server we added your access to. After joining, you can always reference your subscription and associated Discord username under your profile by logging into 2MOON.AI.
  • What happens if my credit card stops working or if my trial period ends?
    Alerts: You will be notified via email and you will be removed from the alerts channel. To restore access to alerts update credit card information as appropriate. We recommend that if you are in any current positions that you exit these once your access to alerts is cut-off, as we will be unable to send you close orders. Backtester: You will not be able to create new or modify existing strategies. If the payment fails for two consecutive months, you will lose visibility into your previously run strategies/results. Once we received a successful payment access will be restored to the backtester.
  • What will I get with the 2MOON Alerts package
    You will get Unlimited Options trading signals, automatically executed in your brokerage account Access to the 2MOON Dashboard with the Trading Statistics & the Open posiitons list Access to the Advanced Indicator & Strategy by 2MOON.AI in TradingView -50% off the 2MOON Backtester (option backtesting solution)
  • Understanding the 2MOON Alert format.
    Here are the general terms and definitions used in our alert format.
  • What timeframe should I expect to hold trades?
    Our alerts cover a range of trading styles, from short-term day trades and swing trades to longer-term positions. Reminder: 2MOON sends alerts on both entry and exit signals; however, if you reach your risk tolerance and profit target, exit the position.
  • I stopped receiving alerts. What should I do?
    1. Check Discord Notifications: Ensure notifications for the 2MOON Discord server are enabled. Right-click the server icon and select "Notification Settings" to confirm that you're set to receive alerts. See the above Discord FAQs for a more detailed setup process for Discord. 2 .Check Subscription Status: Log into your 2MOON account and verify that your subscription is still active. An expired or canceled subscription could stop the alerts. If you are subscribed to BASIC or PRO alerts, we send alerts based on target returns. Want uncapped returns? Upgrade to our ELITE Package. See the Upgrade FAQ above. 3. Internet or App Issues: Make sure you have a stable internet connection and that your Discord app is up-to-date. You can also try logging out of Discord and logging back in. 4. Contact Support: Leave a message in Contact us in Discord or schedule a call here for further assistance.
  • How do I cancel my subscription?
    You can cancel your subscription anytime by logging into your account on 2MOON.AI. 1. Navigate to the profile section 2. Navigate to subscription or account settings section, 3. You'll find the option to cancel your subscription. After cancellation, your access to the 2MOON Discord alerts and services will continue until the end of the current billing cycle. We do not offer pro-rated refunds. If you encounter any issues or need assistance with the cancellation process, contact our support team at sales@2MOON.AI or schedule a call here for help.
  • How do I upgrade my subscription?
    To upgrade your 2MOON Alert subscription, log into your account on the 2MOON website and navigate to the subscription or account settings section. There, you'll find an option to upgrade your plan. Select the new plan that best suits your needs, and confirm the upgrade. Your new subscription benefits will take effect immediately, and any billing adjustments will be reflected in your next billing cycle. If you just signed up or upgraded, you must wait 24 hours before an upgrade is available. If you need assistance or have any questions about the upgrade process, please get in touch with our team at sales@2MOON.AI or schedule a call here for help.
  • Can I change my Discord Username on 2MOON?
    Unfortunately, no. If you lose access to your Discord account or need to update the username tied to your 2MOON account, you’ll need to cancel your current subscription and sign up again with your updated details. Don’t worry—our support team is here to help you. Leave a message in Contact us in Discord and we will fix your issue in no time!
  • How do I downgrade my subscription?
    To downgrade your subscription Log into your account on 2MOON.AI Navigate to the subscription or account settings section. Select the option to downgrade, and choose a lower-tier plan that better suits your needs. The downgrade will take effect at the end of your current billing cycle. If you need assistance during the process, contact sales@2MOON.AI. If you just signed up or upgraded, you must wait 24 hours before a downgrade is available.
  • Does it matter what broker I use?
    2MOON recommends IBKR as our preferred broker, but you can use any brokerage that offers options trading. You can use our referral link to sign up if you are interested in opening a new brokerage account with IBKR.
  • What markets do the alerts cover?
    1. Chicago Board Options Exchange (CBOE) The largest options exchange in the U.S. offering options on individual stocks, ETFs, and indexes like the S&P 500 (SPX) and the VIX (Volatility Index). 2. Nasdaq Options Market (NOM) Part of the Nasdaq Exchange, offering options on various equities and indexes. 3. NYSE American Options (AMEX) A part of the NYSE group, it provides trading in equity and index options. 4. NYSE Arca Options A platform for trading equity and ETF options. 5. Miami International Securities Exchange (MIAX) A newer exchange that offers options on stocks and ETFs with a focus on high performance and speed. 6. BOX Options Exchange An exchange known for offering options on both individual equities and ETFs, providing a customer-friendly trading environment. 7. BATS Options (Cboe BZX Options) Offers options on stocks, ETFs, and indexes, known for its competitive pricing and liquidity. 8. International Securities Exchange (ISE) Now owned by Nasdaq, ISE offers a wide variety of equity and index options.
  • Are there specific tickers that are traded?
    Yes, options markets offer contracts on a wide range of specific tickers. 2MOON monitors hundreds of tickers for optimal trade setups using our AI to apply the most ideal strategies and timeframes. These include individual stocks, ETFs, and indexes. 2MOON often sends alerts for stock options that are available on well-known companies such as: Non ETFs; examples include: NVDA (NVIDIA) CRWD (Crowdstrike) AMD (AMD) COIN (Coinbase) AAPL (Apple), TSLA (Tesla), AMZN (Amazon) MSFT (Microsoft) GOOGL (Alphabet) For ETFs; examples include: SPY (S&P 500 ETF), QQQ (Nasdaq-100 ETF), IWM (Russell 2000 ETF) SMH (VanEck Semiconductor) We do not guarantee specific ticker alerts and often find value in other tickers not mentioned here. If you are looking for a particular trading strategy that is ticker-specific, use our backtester to refine your strategy. We can offer customized services to assist you in building and testing specific ticker strategies.
  • If I change my billing plan, will the system wait until the next billing month to charge?
    No, the payment will be made immediately and the dates of the billing month will be adjusted to the day on which you made the change.
  • How do I update my billing information for 2MOON?
    To update your billing information: Log into your 2MOON account Navigate to the account or billing settings. Update your payment method, including your credit or debit card details. Please note that while we can update your billing information, we do not allow changes to your billing cycle. If you need any assistance during the process, feel free to reach out to our support team by clicking here.
  • What type of alerts will I receive?
    You will receive these types of alerts once you're a member of 2MOON Discord Open position: BTO/STO (Buy to Open, Sell to Open). Extend position - adding contracts to an existing position Reduce position - reducing the number of contracts of an existing position Close: BTC/STC (Buy to close, sell to close) Original entry alert (do not act on it) These timely alerts are sent automatically from our platform to Discord.
  • Backtester: Why am I unable to change the strategy properties after the strategy creation?
    Each strategy modification is in fact a new strategy with potentially different results. We do not overwrite backtest information, instead we spawn a new backtest.
  • Backtester: How long can it take to execute a strategy?
    Approximately 20 minutes per ticker, it depends on the strategy time frame and trades quantity. If your strategy has 10 tickers approximately 1hr. Note: We will notify you by email when your strategies have been completed.
  • Backtester: What is Signal Mapping?
    Signal mapping is critical to the backtester. In summary it allows for a signal mapping between your TradingView signals and our backtester. This is the means in which the backtester calculates entry, exits, take profits, stop losses, etc. We can offer customized services to assist you in building and testing specific ticker strategies. In the future we will offer customized services to assist you in building and testing specific ticker strategies.
  • What will I get with the 2MOON Backtester subscription
    You will get 100 backtests Access to the 2MOON Dashboard Access to the Advanced Indicator & Strategy by 2MOON.AI in TradingView -50% off the 2MOON Alerts
  • Backtester: What does "informative" mean in the strategy forms?
    It means that it is not data that we use internally for calculations or business rules, treat these informative sections as comments as a means of tracking context.
  • Backtester: Can I run one strategy multiple times?
    Yes, you can change some properties of your strategy after it is created, one of them is the tickers, so you can add more tickers and/or upload updated files. Important: The application will begin processing from the date of the last trade of each ticker. That is, if you update your file, but said ticker already had trades until yesterday, the application will identify only today's trades that you have in the new file.
  • How do I receive payments?
    Once you have access to your affiliate dashboard, log in above and you can add or revise your PayPal, Venmo, or Zelle payment details to receive payouts. We send payouts in USD only and they are sent on the first Friday following the end of the month. Any new referrals for that month will be added to your payout for that month. View our payout calendar here.
  • My application is pending approval.
    Thank you for your application! We personally review each applicant and typically respond within one business day, often much sooner. Please stay tuned for our prompt reply.
  • What happens when a referral cancels and signs back up?
    If a referral cancels and then signs back up, you will resume receiving recurring commission payouts, provided they have not signed up through another affiliate link. Your commission will continue seamlessly as long as the referral remains associated with your original link or code.
  • Are there special benefits I get as an Affiliate?
    As a valued affiliate, you gain access to several exclusive 2MOON benefits designed to enhance your experience and boost your earnings: Early Access to New Features: Be the first to try out our latest tools and updates before they’re released to the public. Exclusive Promotions: Receive special discount codes and promotional offers to share with your audience, helping you drive more conversions. Dedicated Support: Enjoy priority access to our support team, ensuring your questions and concerns are addressed promptly. Performance Bonuses: Earn additional bonuses for reaching certain milestones or during special promotional periods. Affiliate Community Access: Join our private affiliate community where you can network with other top affiliates, share strategies, and gain insights. These benefits are designed to help you maximize your success and make the most out of your partnership with us. Have an idea or question on special benefits? Email us at sales@2MOON.AI or schedule a call now.
  • How to apply to our 2MOON Affiliate Program.
    You apply on our application page found here. Once you have verified your email, you will receive an update to your application status in one business day. In your approval email you will receive terms of our program. You will also be granted access to your personal 2MOON affiliate portal where you can get your affiliate link as well as other resources. You can immediately share with your audience and kick off your new income stream.
  • How are referrals tracked and approved?
    Referrals are tracked and approved through our 3rd party partnerTapfiliate, which serves as the hub for all your referral activities. You can easily monitor your progress, view detailed reports, and track your earnings directly from your 2MOON Tapfiliate dashboard, keeping everything organized in one convenient place. Log In Now
  • My application was denied but I feel I am a great Affiliate Partner.
    We understand that receiving a denial can be disappointing. Our program is exclusive to influencers, Discord room owners, trading professionals, and TradingView indicator authors. Approvals are based on various factors. If your application was declined but you believe you qualify, please reach out to us. You can email us at sales@2MOON.AI or schedule a call here to discuss your affiliate qualifications in more detail. We're here to help clarify any questions and reconsider your application.
  • What is the commission structure?
    Our commission structure is tiered to reward you as you bring more referrals on board. The more referrals that sign up through your efforts, the higher your commission rate becomes. Below, you'll find the details of our three-tier system, which starts at 10% and can go up to 20% based on the number of successful referrals. View commission table.
  • Are there special benefits I get as an Affiliate?
    As a valued affiliate, you gain access to several exclusive 2MOON benefits designed to enhance your experience and boost your earnings: Early Access to New Features: Be the first to try out our latest tools and updates before they’re released to the public. Exclusive Promotions: Receive special discount codes and promotional offers to share with your audience, helping you drive more conversions. Dedicated Support: Enjoy priority access to our support team, ensuring your questions and concerns are addressed promptly. Performance Bonuses: Earn additional bonuses for reaching certain milestones or during special promotional periods. Affiliate Community Access: Join our private affiliate community where you can network with other top affiliates, share strategies, and gain insights. These benefits are designed to help you maximize your success and make the most out of your partnership with us. Have an idea or question on special benefits? Email us at sales@2MOON.AI or schedule a call now.
  • How are referrals tracked and approved?
    Referrals are tracked and approved through our 3rd party partnerTapfiliate, which serves as the hub for all your referral activities. You can easily monitor your progress, view detailed reports, and track your earnings directly from your 2MOON Tapfiliate dashboard, keeping everything organized in one convenient place. Log In Now
  • How to apply to our 2MOON Affiliate Program.
    You apply on our application page found here. Once you have verified your email, you will receive an update to your application status in one business day. In your approval email you will receive terms of our program. You will also be granted access to your personal 2MOON affiliate portal where you can get your affiliate link as well as other resources. You can immediately share with your audience and kick off your new income stream.
  • How do I receive payments?
    Once you have access to your affiliate dashboard, log in above and you can add or revise your PayPal, Venmo, or Zelle payment details to receive payouts. We send payouts in USD only and they are sent on the first Friday following the end of the month. Any new referrals for that month will be added to your payout for that month. View our payout calendar here.
  • What is the commission structure?
    Our commission structure is tiered to reward you as you bring more referrals on board. The more referrals that sign up through your efforts, the higher your commission rate becomes. Below, you'll find the details of our three-tier system, which starts at 10% and can go up to 20% based on the number of successful referrals. View commission table.
  • My application is pending approval.
    Thank you for your application! We personally review each applicant and typically respond within one business day, often much sooner. Please stay tuned for our prompt reply.
  • What happens when a referral cancels and signs back up?
    If a referral cancels and then signs back up, you will resume receiving recurring commission payouts, provided they have not signed up through another affiliate link. Your commission will continue seamlessly as long as the referral remains associated with your original link or code.
  • My application was denied but I feel I am a great Affiliate Partner.
    We understand that receiving a denial can be disappointing. Our program is exclusive to influencers, Discord room owners, trading professionals, and TradingView indicator authors. Approvals are based on various factors. If your application was declined but you believe you qualify, please reach out to us. You can email us at sales@2moon.ai or schedule a call here to discuss your affiliate qualifications in more detail. We're here to help clarify any questions and reconsider your application.

Here is a list of our most commonly asked questions. Click the down arrow to the right to view the answer. 

Alternatively, you can contact us:

in Discord        ︳     email: join@2moon.ai          ︳     schedule a call here.

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2moon ai auto trading
2MOON.AI offers Top automated trading, Trading signals in Discord,  Trading Indicators in TradingView, Intraday Options Backtesting Platform, designed to help traders analyze historical performance and improve their strategies. Our real-time alerting subscription service delivers timely market insights that can be automated via our mobile app. Our goal is to equip traders with tools to make informed decisions. This service is for informational and educational purposes only and should not be considered financial advice.

Trading is risky and many will lose money in connection with trading activities. All content on this site is not intended to, and should not be, construed as financial advice. Decisions to buy, sell, hold or trade in securities, commodities, and other markets involve risk and are best made based on the advice of qualified financial professionals. Past performance does not guarantee future results. 2MOON.AI provides trading alerts and analysis for informational purposes only. We do not offer investment advice or make recommendations to buy or sell securities, derivatives, or other financial instruments. 
 
Options Disclosure:
Options involve risks and are not suitable for all investors. Before engaging in options trading, individuals should carefully review the Characteristics and Risks of Standardized Options (also known as the Options Disclosure Document), available from the Options Clearing Corporation (OCC) at www.theocc.com.
 
Regulatory Compliance:
In accordance with FINRA Rule 2220, which governs communications concerning options, 2MOON.AI ensures that all published content is fair, balanced, and not misleading. We do not guarantee the accuracy, completeness, or timeliness of the information provided, and past performance is not indicative of future results.
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Risk Warning:
Trading involves significant risk, including the potential loss of principal. You should only trade with capital you can afford to lose. 2MOON.AI is not responsible for any losses incurred from the use of its services.
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Hypothetical or Simulated performance results have certain limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not been executed, the results may have under-or-over compensated for the impact, if any, of certain market factors, including, but not limited to, lack of liquidity. Simulated trading programs in general are designed with the benefit of hindsight, and are based on historical information. No representation is being made that any account will or is likely to achieve profit or losses similar to those shown.
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Testimonials appearing on this website may not be representative of other clients or customers and is not a guarantee of future performance or success.
As a provider of technical analysis tools for charting platforms, we do not have access to the personal trading accounts or brokerage statements of our customers. As a result, we have no reason to believe our customers perform better or worse than traders as a whole based on any content or tool we provide.
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Charts used on this site are by TradingView in which the majority of our tools are built on. TradingView® is a registered trademark of TradingView, Inc. www.TradingView.com. TradingView® has no affiliation with the owner, developer, or provider of the Services described herein.
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By accessing and using 2MOON.AI, you acknowledge and accept these terms.
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2Moon Capital LLC © 2025 All rights reserved

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